Return & Refund
KuKirin stands behind the quality of every product sold and delivered by our team, hoping that each and every customer's expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available on kukirin-scooter.com).
Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time).
Before starting the return process, you should fill out and send a return form to email@example.com, preferably with a photo or video of where the product was damaged.
After approval by KuKirin, Customer Support will share the corresponding return address with you, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging.
Please return the product and provide the tracking number and query link to KuKirin within 7 days. Otherwise, the request will be processed as expired.
For products purchased from kukirin-scooter.com:
Bought but not yet shipped (cancellations):
The full price of the order will be released to your account within 14 workdays after we receive your refund request form.
Product is shipped out (cancellations):
Once a parcel is dispatched and cannot be intercepted, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for the associated shipping fees.
Pre-orders and cancellations of pre-orders:
For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.
Product was delivered:
- Orders from kukirin-scooter.com can be returned within 14 days upon receiving, you can request return & refund service without providing any reason and you shall be responsible for the return shipping fee;
- Orders from kukirin-scooter.com can be returned within 14 days upon receiving, if the product has a manufacturing defect or is damaged during transport, you can contact the KuKirin customer service team at firstname.lastname@example.org to request a return & refund service. KuKirin will be responsible for the return shipping fee. Within 14 workdays after receiving the return package, the original purchase price will be refunded to your account.
We do not offer a return of used items, except in the EXTREME cases of breakage/ malfunction.
For products purchased not from kukirin-scooter.com:
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.
*Please note: This website only accepts the true purchase from kukirin-scooter.com. This means if you got one product from other sales like Amazon, Aliexpress, Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from kukirin-scooter.com.
- When applying for a return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.
- The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals, and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.
- Unauthorized return or cash on delivery without the seller’s consent will be rejected.
- The return policy works only for purchases direct from kukirin-scooter.com.